Contributions Administrator

Purpose

The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between the company and the fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to client services, the call center, claims team, employers and external service providers.

Minimum requirements

• Matric certificate with math''s. 
• Good command of English. 
• FICA awareness training.
• At least 2 years employee benefits / retirement fund administration experience specifically in a similar role processing retirement fund contributions and dealing with employers and external providers.
•  A solid knowledge of pension fund legislation, (specifically Section 13A), regulations and guidelines. 
• Everest experience will be advantageous. 
• Knowledge and understanding of unitization. 
• Good knowledge of Microsoft Outlook, Word and Excel. 
• Excellent numerical skills with attention to detail. 
• Methodical and meticulous. 
• A self-starter who can work independently with minimal support but who can also work in a team environment.

Main Duties

• Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.
• Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement. 
• Process refunds according to administration processes within the service level agreements. 
• Meet production standards in terms of quantity and quality. 
• Liaise with employers and service providers both written and verbal. 
• Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy. 
• Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement. 
• Any other duties as determined by the the business needs and participate in all organizational events as required.  
• Record keeping and filing
• Query resolution
• Team support
• Relationship management
• Time management