Control Room Manager

SUMMARY:
An Internal Vacancy exists for a Control Room Manager in the Guarding Division based in the KZN.

POSITION INFO:
The suitable candidate main responsibilities and duties include, but are not limited to the following:
 
Job Summary:
The Control Room Manager is responsible for overseeing the daily operations of the control room, ensuring the smooth functioning of all systems, and leading a team of control room operators. The role involves managing surveillance, monitoring operational activities, conducting daily vehicle tracking, performing weekly vehicle tracking health checks, responding to incidents, and ensuring compliance with safety and operational procedures.
 
Key Responsibilities:
 
Supervision and Leadership:

• Lead and manage a team of control room operators, providing guidance, training, and performance evaluations.
• Ensure adequate staffing levels in the control room at all times.
• Foster a positive work environment and encourage teamwork and collaboration.
• Monitoring and Reporting:

• Respond promptly to incidents, emergencies, and alarms, coordinating with relevant departments and external agencies, as necessary.
• Ensure that all incidents are logged, investigated, and resolved in a timely manner.
• Develop and implement incident management protocols and procedures.

• Ensure that all control room systems and equipment are maintained in good working order.
• Coordinate with IT and technical teams for regular system upgrades and maintenance.
• Troubleshoot and resolve any technical issues that arise in the control room

• Ensure compliance with all relevant regulations, standards, and company policies.
• Implement and enforce safety procedures within the control room.
• Conduct regular audits and risk assessments to identify potential hazards or areas for improvement.

• Identify opportunities for improving control room operations and implement best practices.
• Stay updated with the latest technologies and trends in control room management.
• Lead or participate in projects aimed at enhancing control room efficiency and effectiveness.

• Grade A PSIRA registered.
• Minimum 5 years of experience in a control room environment, with at least 02 years in a supervisory or management role.
• Strong knowledge of control room systems, including CCTV, alarms, and other monitoring tools.
• Experience in incident management and emergency response.
• Driver's license. EB or B

• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in using control room software and technology.
• Strong attention to detail and organizational skills.

• May require working in shifts, including nights, weekends, and holidays.
• Must be able to respond to emergencies at any time.
• May require standing or sitting for extended periods.