Control Room Operator

SUMMARY:
Control Room Operator with sound knowledge of SA and the BLNS countries who excels in 24 hour fleet monitoring and tracking required for our well-established, fast-paced client based in Boksburg.  Candidates must have the relevant experience, valid driver's license and own reliable transport.

POSITION INFO:
KEY RESPONSIBILITIES:

• 24hr Fleet monitoring and tracking
• 24hr Truck Assist monitoring of convoy vehicles enroute
• Monitor violations (speeding; stop; crash alerts, supply failure, driving event)
• Monitor all driver tracking devices from the time of despatch to delivery ensuring they are on and in use
• Report driving violations to despatching depot
• Phone driver for violations, followed by SMS
• Monitor for possible hijacking
• Ensure drivers remain in convoy and follow correct route
• Technical monitoring of tracker (plugged in, battery life/status)
• Checking that drivers deliver at correct destination
• Ensure compliance to National Road Traffic act and the Client’s convoy rules
• Providing information to relevant parties concerning surveillance and tracking
• Provide tracking reports daily
• On site camera surveillance monitoring
• Basic Admin and adherence to disciplinary code
• Daily stock control of the linen supplied to the drivers
• Ensure all misconduct with any driver or pilot driver is reported to management immediately
• Housekeeping
• Ensure all vehicles in transit are off the road between 22h00 and 04h00
• Continuous liaison with Call Center.

• Computer Literacy
• Good geographical knowledge of SA & the BLNS countries
• Trustworthy
• Honesty
• Responsible
• Excellent Report Writing Skills
• Good Communication skills
• Previous Control Room experience is an advantage
• Must be able to work shifts
• Attention to detail
• Excellence orientated
• Passionate
• Clerical
• Time management and ability to prioritise tasks
• Logical
• Self-starter and taking the initiative
• Must have own reliable transport and valid Driver’s License