Coordinator Order Cancellation (must have Telecommunications experience)

Recruiter:

Talent Evolution

Job Ref:

PTA001144/EO

Date posted:

Thursday, November 17, 2022

Location:

Johannesburg, South Africa

Salary:

R25 000 pm

SUMMARY:
To effectively handle the cancellation process when a customer cancels a service or product . Ensures that services are timeously cancelled, third parties and that hardware is collected on time

JOB DESCRIPTION:

Duties:

Manage the communication and coordination of customer cancellations, including scheduling, FNO deactivation, transportation, collection of equipment etc.
Manage SLA process including monitoring, escalations and reporting.
Process cancellations, returns, relocations, cancellations, credits, quotes and invoices.
Provide additional reports on SLA breaches and how to prevent these going forward.
Assist internal customers (contact centre agents). This could be answering a question, being available for a warm transfer, assisting a customer with a complex problem or training on processes and procedures.
Ensure the effective resolution of complex problems either within the team or through an escalation process.
Ensure that all processes and documentation is complete so that the company does not pay unnecessary fees to third parties or create a poor customer experience.
Compile and present reports to management as required.
Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline.
Keep accurate records of cancellations and schedules.

Requirements:

Education:

Minimum of a 3year Diploma/Degree in commerce (Marketing/Communication) or related
Preferred Qualification – Project Management Diploma
Matric

Experience:

Minimum of 2 years’ experience in an area of specialisation; with experience in supervising others
Experience working in a medium organization

Should you not receive a response within 10 working days, please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior Contract Coordinator
Location: Johannesburg
Salary:
Join our leading Earthing & Lightning Protection Company!With over 45 years of excellence in the industry, we are at the forefront of Earthing and Lightning protection solutions. We are seeking a dynamic and technically proficient individual to join our team.
6 days ago

Internal Sales / Customer Services Administrator â Polymer / Industrial Chemicals
Location: Johannesburg
Salary: Monthly
A well-known international polymer / chemical raw materials company requires the above to assist the sales team liaising with key accounts and ensuring that their clients are provided with the correct raw materials for the manufacturing businesses.
9 days ago

Business Development Consultant
Location: Johannesburg
Salary:
Join our team! We are looking for a Business Development Consultant to support our growth.
13 days ago

Digital Marketing Coordinator
Location: Johannesburg
Salary: 300000
Digital Marketing coordinator – R25k/month – JHB (Modderfontein) – Perm – Start asap – Open to all
6 days ago

Operator Trainer
Location: Johannesburg
Salary: R 45,000.00 including benefits
Boksburg
2 days ago

Sales Coordinator
Location: Johannesburg
Salary: Market related
Our client is seeking a Sales coordinator to join their team, based in the Maldives. The purpose of
20 days ago

Internal Sales Administration Coordinator - Midrand
Location: Midrand, Gauteng
Salary: Basic
Internal Sales Administration coordinator - Midrand
6 days ago

Procurement Planning Coordinator â East Rand
Location: Johannesburg
Salary: 25 000 Monthly
Procurement Planning coordinator – East RandRequirements: Fashion and/or Procurement Diploma or similar (advantage)Excellent knowledge of SageProven experience in procurement, supply chain management, or a related fieldAbility to work independently and collaboratively in a fast-paced environmentExcellent communication and negotiation skillsBe competent on costingProficiency in procurement so...
2 days ago

CLOTHING PRODUCTION COORDINATOR
Location: Rosebank
Salary: 0 Monthly
Production coordinator -JHB NorthDeveloping, negotiating, and sourcing of new products within an eager team of merchandisersLiaise with manager regarding BPSLiaise with managers regarding approvalsEnsure all audits send out is in line with AQLAnalysis of orders including monitoring of quality control specificationsSupply chain responsibilities, including order tracking and adminStrict Adherence to...
58 days ago

Senior Procurement Officer
Location: Johannesburg
Salary:
Senior Procurement Officer:Our client, based in Johannesburg Central, a leading company specialising in manufacturing, is seeking a skilled Procurement Officer to join their team. The goal of this role is to oversee and coordinate the resources and activities involved in purchase transactions, including sourcing, planning, and expediting purchase orders, to ensure timely fulfillment of production ...
6 days ago

Coordinator Order Cancellation (must have Telecommunications experience)

Education:

Similar jobs you might be interested in:

Create a free job alert for Coordinator Order Cancellation (must have Telecommunications experience) in Johannesburg

Jobseekers

Recruiter

General