Counter Sales Representative

SUMMARY:
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POSITION INFO:

Job Title: Counter Sales Representative (Water Treatment Industry)

Location: Germiston

Job Type: Full-time

Reference: MID496

Key Responsibilities:

Customer Assistance:

Engage with walk-in clients to understand their needs and provide expert advice on water treatment products and solutions.

Answer technical queries and provide recommendations based on customer requirements.

Ensure a high level of customer satisfaction by offering prompt and professional service.

Sales and Order Processing:

Process sales transactions efficiently using IQ Retail software.

Generate accurate invoices, quotations, and delivery notes for customers.

Upsell and cross-sell related products to maximize sales opportunities.

Technical Support:

Demonstrate a solid understanding of water treatment products, systems, and technologies to assist clients effectively.

Provide basic troubleshooting advice and recommend appropriate products or services for technical issues.

Liaise with the technical team for more complex customer needs or product customization.

Inventory and Stock Management:

Monitor stock levels and notify the procurement team of low inventory items.

Assist with stock-taking, receiving, and organizing inventory on the sales floor.

Ensure proper display of products to promote sales.

Operational Efficiency:

Work efficiently in a fast-paced environment, handling multiple client requests simultaneously.

Collaborate with team members to ensure smooth operations and achieve sales targets.

Maintain a clean, organized, and professional workspace.

Administrative Duties:

Maintain accurate client records and update customer databases as needed.

Assist in generating daily sales reports using IQ Retail software.

Handle returns and exchanges in compliance with company policies.

Qualifications and Requirements:

Education: High school diploma or equivalent (technical certification in water treatment or a related field is a plus).

Experience:

Proven experience in counter sales or customer service, preferably in the water treatment industry.

Familiarity with IQ Retail software or similar point-of-sale systems.

Technical Skills:

Basic understanding of water treatment systems and products.

Ability to explain technical concepts to clients in a clear and approachable manner.

Soft Skills:

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work under pressure in a fast-paced environment.

Physical and Behavioral Attributes:

Physically capable of standing for long periods and handling light to moderate lifting.

Reliable, punctual, and committed to delivering exceptional customer service.

Quick learner with a proactive attitude and willingness to expand technical knowledge.

Salary and Benefits:

Competitive salary based on experience and qualifications. 13K – 15K Gross.

Email detailed CV, Certificates, and ID copy to

Use reference number MID496 in email subject line.