Couple Field Guide and FOH

SUMMARY:
JOB SUMMARY
We are looking to appoint a dedicated and committed Couple Field Guide and FOH.
Field Guide Duties and Responsibilities include:

• Game Drives.
• Bush walks.
• Hosting of guest.
• Monitoring of key species.
• Data collection.
• Assist with security.
• Willing to assist in all departments.

FOH Duties and Responsibilities:
Must have 2 years’ experience in a lodge environment
Must be computer Literate, competent with office and admin duties
Must be able to communicate verbally and in written form in English
Must have sound financial understanding
Understanding of all departments of a lodge
Duties include but not limited to:
Hosting
Check ins and Check outs
Stock control
Room checks
Office admin
 
 
 
Guest Relations

• Hosting guests for Breakfast, Lunch and Dinner Service
• Courtesy calls daily
• Assisting with Check ins and check out
• Assisting with Early departures and late arrivals

 
Secondary Duties (when Lodge anchors are on off days or annual leave)

• Front Office Day sheets, gate access manifest, guest’s info., guest invoicing
• Waiters, Venues and service

POSITION INFO:
Requirements:

• FGASA NQF2/NQF4 - Trails Guide (VPDA Theory and Practical assessments completed)
• Advanced Rifle Handling (ARH)
• Valid NDT registration.
• Valid PrDP license.
• Valid First Aid certificate.
• Previous experience as a Field Guide.
• Computer literacy skills including Excel, Word, Power point.
• Fluent in English and Afrikaans spoken and written.
• Positive, passionate attitude and sense of responsibility.

Other skills/experience required:

• 4x4 and off-road driving experience.
• Ability to work in a team environment.
• Excellent communication skills and the ability to interact with people from diverse backgrounds.
• Excellent organization skills, punctuality, commitment, and precision.
• Pro-activity, self-motivation, flexibility.

Lodge Anchor/ FOH

Qualifications & Experience:

1. Hospitality Management Diploma/Degree – Preferred but not always required if experience is extensive.
2. Previous Lodge Experience – At least 2-3 years in a similar role at a 4-star (or higher) lodge.
3. Front Office/FOH Experience – Experience handling guest check-ins, reservations, and concierge services.
4. Financial/Admin Skills – Basic bookkeeping, invoicing, and cash-up procedures.
5. Knowledge of Reservation Systems – Experience with Panstrat, Opera, ResRequest, or similar lodge PMS is beneficial.
6. Valid Driver’s License – Often required for guest transfers or lodge errands.
7. First Aid Certification – Advantageous for guest safety.
8. Fluent in English – Additional languages (Afrikaans, French, German) are a plus.

Key Skills & Competencies:

1. Excellent Guest Relations – Friendly, professional, and able to handle guest concerns efficiently.
2. Strong Communication – Clear verbal and written communication with guests, staff, and management.
3. Multi-tasking Ability – Managing reservations, check-ins, guest activities, and problem-solving at the same time.
4. Attention to Detail – Ensuring high standards in guest service, cleanliness, and lodge presentation.
5. Team Leadership – Ability to coordinate and assist other lodge departments (housekeeping, F&B, activities).
6. Organizational Skills – Managing bookings, schedules, and lodge logistics smoothly.
7. Problem-Solving & Conflict Resolution – Handling guest complaints or unexpected operational issues professionally.
8. Computer Literacy – Microsoft Office (Word, Excel, Outlook), online booking platforms, and POS systems.
9. Basic Accounting Knowledge – Handling petty cash, processing payments, and preparing reports.
10. Cultural Awareness – Working with international guests and staff from diverse backgrounds.

 

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