Credit Control and Client Services Supervisor

Recruiter:

Banqobi Consulting

Job Ref:

2022

Date posted:

Wednesday, January 12, 2022

Location:

Bloemfontein, Free State, South Africa

Salary:

Market Related

SUMMARY:
Credit Control Supervisor

JOB DESCRIPTION:

Duties and Responsibilities

Effectively manage the credit control department in the region
Effectively manage the allocated debtors book
Ensure that work is evenly distributed to the Credit Control and Client Services departments
Supervise, guide and provide direction to the Credit Control and Client Services departments
^§Performance management, coaching and training of the Credit Control and Client Service departments
To effectively implement the credit control policy at regional level and ensure compliance to it
Ensure that collections targets are met through telephone debt collection
Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department
Effectively execute instructions from the Regional Secretary
Feedback to Regional Secretary on the status of the outstanding of collections
Ensure that the region offer excellent customer service
Ensure all provident fund claims captured and submitted are complete and are submitted timeously
Ensure outstanding documentation and other issues preventing claims from being ready to process are followed up and resolved timeously
Ensure that escalated queries are resolved timeously
Effect employer registration and change of status on the system
Monthly reporting to the Regional Secretary

Knowledge/ Experience / Skills / Abilities

^§3 - 5 years credit control knowledge and experience with at least 2 years’ experience at a supervisory level
^§Above average verbal and written communication and listening skills

^§Ability to withstand pressure and provide the clients/customers with above average services
^§Must at all times be diplomatic and assertive with customers/clients
^§Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
^§Ability to work independently and use initiative along with problem solving abilities^\
^§Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
^§Must be a good team player and achieve objectives as set out by the Manager
^§Must be meticulous in carrying out tasks/instructions etc
^§Must have good interpersonal and decision making skills
^§Must have good analytical skills with attention to detail
^§Strong negotiation and report writing skills
^§Experience and knowledge of the Main Agreement and Monthly Returns is an advantage
^§Strong administration experience
^§People management experience in all aspects
^§Customer orientated behavior
^§Debt collecting experience is essential

Qualifications

^§An appropriate Grade 12 certificate and/or equivalent academic qualification
^§Recognized Finance / Debt Collection / Credit Control related qualification
^§Computer literacy – Microsoft Excel, Word & E-mail is essential
^§Knowledge of Financial/credit control systems required
^§Valid driver’s license will be an advantage

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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