Credit Controller

SUMMARY:
Are you currently seeking your next opportunity?

POSITION INFO:
My client is looking for a diligent and proactive Credit Controller to manage and reduce overdue debt, ensure timely cash collection, and maintain strong customer relationships.

If you have a keen eye for detail and a passion for financial accuracy, this role could be the perfect fit for you.

This role is based in Springs, Johannesburg East.

Key Responsibilities:

• Cash Collection: Achieve monthly cash collection targets by tracking performance, and reporting on KPIs weekly.
• Overdue Debt Reduction: Reconcile customer accounts, prioritize debt reduction efforts, and prepare for monthly debt reduction meetings.
• Payment Allocation: Accurately allocate customer payments and credit notes, reconcile unmatched credits, and ensure all unapplied cash is cleared by month-end.
• Customer Contact & Correspondence: Maintain regular communication with customers via calls, emails, and visits to resolve queries and collect outstanding debts. Update systems after every interaction.
• Debt Reconciliations: Reconcile customer accounts monthly, escalating discrepancies when needed and ensuring timely resolution.
• Credit Requests & Adjustments: Process credit adjustments and refunds in accordance with company procedures and approval workflows.
• Invoice Management: Download and submit invoices via customer portals and ensure customers receive accurate billing and statements on time.
• Ad Hoc Duties: Manage overdue debt with external collection agencies, prepare bad debt write-offs, monitor orders on hold, and collaborate with other teams to drive improvements.

• Completed Matric with relevant certificates in Credit Management.
• 5+ years of experience in a credit control or similar role.
• Experience working with retail clients such as Massmart and BUCO.
• Proficiency in financial software: SAP is non-negotiable.
• Ability to manage multiple tasks and meet deadlines.