Customer Care Representative (Pretoria)

Customer Care Representative (Pretoria)

South Africa’s #1 Property Investment Company, is looking for a Customer Care Representative to join their team in Pretoria.

To qualify for this position, you need:

• Matric
• Minimum 2 years of experience in a similar role
• Excellent communication skills.
• Telephone etiquette
• The ability to multi-task and stay organized
• Familiar with CRM systems and practices.
• Familiar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)
• Experience in the property industry beneficial
• • Drivers license and own reliable vehicle
  • Work from home setup

Duties and responsibilities include: 

• Contact every client that enquires on rental properties through the CRM system.
• Make a minimum of 100 - 120 outbound calls per day.
• Determine the clients needs and schedule a viewing for the client, send a SMS, email and application form.
• Complete viewing registers for the Rental Agents every day with the details of the clients that have confirmed attendance.
• Keep track of client attendance at viewings by following up with the Rental Agents the next day.  If the client did not attend the viewing, contact the client and reschedule.
• Keep detailed notes on the CRM system.
• Attend to inbound rental viewing queries.
• Assistance with ad-hoc duties when and if required.  

Please send your CV + Salary expectatons + recent pictur eof yourself to Gypsy on