Customer Care Specialist

SUMMARY:
Our client is looking for a dedicated and enthusiastic Customer Care Specialist to join their dynami

POSITION INFO:

Our client is looking for a dedicated and enthusiastic Customer Care Specialist to join their dynamic team. This role involves providing exceptional customer service and support, ensuring customer satisfaction and loyalty in the food ingredients industry.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide detailed product information and support to customers.
• Process orders, returns, and exchanges efficiently and accurately.
• Resolve customer complaints and issues with a focus on achieving a positive outcome.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with internal teams, including sales, logistics, and technical support, to ensure seamless service delivery.
• Identify and escalate complex customer issues to the appropriate department.
• Contribute to continuous improvement initiatives to enhance customer service processes and standards.
• Participate in training programs to stay updated on product knowledge and industry developments.

Key Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using customer service software and tools.
• High level of attention to detail and accuracy.
• Ability to work independently as well as part of a team.
• Familiarity with CRM systems and practices.
• Strong understanding of customer care principles and practices.
• Ability to adapt to changing customer needs and handle challenging situations professionally.
• Multilingual abilities are a plus.

Qualifications:

• High school diploma or equivalent; a degree in business, communications, or a related field is preferred.
• Proven experience in a customer service role, ideally within the food ingredients or related industry.