Customer Liaison Officer

Recruiter:

Fusion Personnel

Job Ref:

JHB005311/Court

Date posted:

Thursday, February 27, 2025

Location:

Centurion, South Africa

Salary:

14000 Monthly

SUMMARY:
A well-established company in Centurion is looking for a Customer Liaison Officer to join their team!

POSITION INFO:
Job Overview:
Customer Liaison Officer to manage customer interactions, ensure smooth service experiences and uphold high customer satisfaction standards. This role involves handling inquiries, coordinating repairs and acting as a bridge between customers, technicians and the service center team. The officer will also address customer escalations and drive process improvements.

Requirements:

A matric of equivalent qualification
3 + years in the same or similar role
Experience in a technical or call center environment
Proficiency in Microsoft Office Suite
Experience on Dynamics 365 is advantageous
Knowledge of camera’s, lens’ and photography is advantageous

Duties:

Serve as the main point of contact for service requests, repairs and warranty claims
Engage with key customers
Assist customers professionally via phone, email and in-person
Communicate service timelines, costs and repair progress clearly
Address complaints and escalate complex issues when needed
Manage customer expectations and follow through on requests
Process payments, service requests, repair jobs and track service progress
Collaborate with Technicians to prioritize urgent repairs
Maintain accurate records of service transactions and customer feedback
Generate service quotes, invoices and payment confirmations
Follow up post-service to gather feedback and ensure satisfaction
Suggest improvements to customer service processes
Ensure compliance with service center policies and standards
Facilitate information flow between customers and technical teams

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