Customer Quality Resident Technician

SUMMARY:
Opportunity Available!! Our leading client in the Automotive Sector is looking to employ a Customer  Quality Resident Technician to join their dynamic team in Durban.

POSITION INFO:
Job Responsibilities: 

• The reporting and support of countermeasure activities of non-conformance
• Internal process auditing.
• To analyse customer/warranty returns, record findings and raise appropriate documentation to
• ensure the close out as per customer requirements.
• Manage the closure of timeous customer and internal corrective actions
• Generate daily, weekly, and monthly OEM defect reports.
• Generate customer PPM reports.
• Early warning and fail-safe notification of suspect or actual product or service failures to responsible process owners at the company
• Fast response to customer concerns with effective and immediate on-site corrective and remedial actions.
• Direct and co-ordinate product/service purge or screening actions conducted by the company process owners.
• Timeous and fail-safe communication methods between customer plants and company process owners.
• Ensure correct application of documentation and data at customer plant to maintain accurate performance measurement of the company by customer.
• Assist in compiling accurate data and information for Customer presentation on Quality indicators in PowerPoint presentation format (QOS presentation)

• To participate in System audits and report on non-conformances.
• Control of the containment and deposition of reject material.
• Maintain accurate records of all customer returns and warranties.
• Analysis and prevention/correction of concerns/defects (initial or repetitive complaints).
• Analysis and prevention/correction of logistics/material handling concerns/defects (initial or repetitive complaints).
• Conduct random audits at receiving and material staging zone for Kanban/packaging/labelling/ quantity and documentation.

• B-Tech Diploma in Quality
• Proven experience as a Quality Engineer or equivalent.
• Minimum 5 years’ experience in the automotive industry specifically dealing with customer concerns and complaints.