Customer Relation Manager

Recruiter:

Red Ember Recruitment

Job Ref:

LMCRM01

Date posted:

Friday, November 25, 2022

Location:

witbank, Mpumalanga, South Africa

Salary:

264000

SUMMARY:
Our client based in Witbank Emalahleni is looking for a Customer Relationship Manager.

JOB DESCRIPTION:

Responsibilities

Assist in the development of an effective Rewards Programme strategy and ensure all aspects of the strategy are implemented.
Successfully manage rewards and benefits for the Rewards Programme and provide full analyses of the trends and benefits
Assist in the development and implementation of strategies to acquire, activate, develop and reactivate customers
Assist in the development and implementation of customer lifecycle communication strategies through multi channels and media
Assist in the development and implementation of managing data and all associated factors of hygiene, communication, and reporting
Demonstrate excellent 360^o communication skills when interacting with the marketing staff, external agencies, suppliers, and tenants
Work as part of a team or individually to deliver high-quality standards consistently and accurately.

Requirements

Matric (NQF 4); Bachelor Degree or Diploma
At least five years’ experience in marketing, CRM strategy, loyalty programmes, and data analysis
Acres Patron Management and Microsoft CRM experience is essential (Campaign Management specifically);
Gaming and hospitality experience is an advantage;
At least three years experience in a management role managing staff is an advantage
Proficient skills in MS Office, writing, and presentation skills.

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