Customer Service Advisor

SUMMARY:
Join one of our leading global clients as a Customer Service Advisor, where you will provide exceptional administrative, sales, and technical support to ensure the seamless operation of the Service Centre.
In this role, you will assist field service technicians, manage workshop repairs, and maintain excellent customer relationships.
If you thrive in a dynamic environment and are passionate about delivering top-tier service, this is the perfect opportunity for you!

POSITION INFO:
Minimum requirements:

• B Tech in Mechanical Engineering/Electrical Engineering/Industrial Engineering, and or strong background in service and operational environment.
• 2-3 years’ experience in a similar role; preferably in an Engineering environment/Technical Workshop related Environment.
• Experience in SAGE X3.
• Advanced Excel skills.
• Project and Planning skills.
• Experience in service centre planning and management.
• People and communication skills.
• Must be accurate with speed.
• Experience in a customer-facing environment

• Provide a range of administrative and support services, including records management, preparing routine correspondence, and coordinating to support the effective operation of the Service Centre.
• Monitor workshops for equipment functionality, including workshop tools and specialised tools.
• Monitor and manage stores for kits and parts required for repairs, both locally and internationally.
• Monitor the asset fleet, including the loan fleet.
• Update and maintain records and databases, ensuring compliance with administrative systems and processes such as Leankit and Tegralmed.
• Respond to enquiries and escalate or redirect issues as required to ensure the provision of accurate information, including customer feedback, customer complaints, and supplier interactions.
• Handle sales responsibilities, including counter sales, service quotations for all service centres and field services, generating service leads, and ensuring purchase orders are received for current jobs.
• Provide administrative and support services for field services.
• Maintain cleanliness in the Service Centre.
• Prepare regular service forecasts and reports on the current workshop status.
• Follow and maintain implemented procedures and policies to ensure a smooth flow of operations.
• Prepare workshop reports.