Customer Service Advisor - German

 

Recruiter:

Status Staffing

Job Ref:

PC001071/MEH

Date posted:

Friday, May 13, 2022

Location:

Century City, South Africa

Salary:

10791.66 Monthly


SUMMARY:
Our client is a world leader in offering products for frequent and discerning travelers.  They are looking for an immediately available Customer Service Advisor – German speaking.
You will be dealing with VIP clients – high standards of work is non-negotiable!

JOB DESCRIPTION:


A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION

EMPLOYMENT TYPE       :           PERMANENT
SECTOR                              :           CALL CENTRE
START DATE                      :           6 JUNE 2022

DUTIES:
  • Take inbound calls in a professional manner
  • Handle & overcome objections in a professional and effective manner
  • Adhere to targets
  • Take inbound calls from an international customer base
  • Handle both internal & external e-mail correspondence to and from clients
  • Work towards resolution time periods, quality standards and targets
  • Reach call resolution timeously
  • Develop excellent relationships with all stakeholders
REQUIREMENTS:
  • German (Read, Write & Speak)
  • Work on weekends and shifts as required
  • Flexibility and easily adaptable to pressurized environments and change
  • Proven customer service orientation
  • Problem solving skills
  • Applied foreign language in previous work experience
  • Ability to multi task
  • Exposure to travel
  • Meet targets
  • Attend regular training sessions
HOURS:
Monday – Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):
  • 09:00 – 18:00
  • 12:00 – 21:00
  • 15:00 – 00:00
  • 17:00 – 02:00
  • 18:00 – 03:00
  • 20:00 – 05:00
  • 00:00 – 09:00
Will be working SA Public Holidays

INCENTIVES:
  • 75% medical aid contribution
  • 3% provident fund contribution
  • 100% death cover
  • Unlimited free access to airport lounges
  • Free transport for after hour shift, week-ends and Public Holidays
Should you meet all the requirements, apply on our website at   before 25/05/22.

Should you not hear back from us within 10 working days, please consider your application as unsuccessful.  We will retain your credentials for future similar roles.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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