Customer Service Agent – Acquisitions

 

Recruiter:

Career Circuit

Job Ref:

Customer Service Age..

Date posted:

Thursday, June 2, 2022

Location:

Johannesburg, South Africa

Salary:

Salary would be dependent on qualifications and experience. Market Related, including Medical Aid and Provident Fund Contributions.


SUMMARY:
Customer Service Agent – Acquisitions The Acquisitions agent is responsible for sales and lead conversion targets within a large Call Centre.

JOB DESCRIPTION:

Responsibilities:

  • The Acquisitions agent is responsible for sales and lead conversion targets.
  • Marketing of the company to both existing and new customers.
  • Follow up on outstanding leads and/or queries.
  • Handle inbound and make outbound calls according to campaigns.
  • Demonstrate excellent knowledge of product, service offerings and systems.
  • Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.
  • Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance to company quality standards and values.
  • Selling of value added services.
  • Up-selling of company products.
  • Obtaining referrals from new company customers.
  • Provide constant feedback to intermediaries, management and other departments regarding status of leads.
  • Ensure quality benchmarks are achieved.
  • Manage time and workloads to ensure that deadlines and targets are met.
  • Align own behaviour with company culture and values.
  • Ensure achievement of own performance requirements.
 

Job Requirements:

Minimum Matric qualification.
Previous call centre experience in a sales environment is essential.
RE 5 is a requirement.
120 FAIS credits advantageous.
MS Office knowledge (Basic or Intermediate Excel) .
 
Skills and Competencies:
  • Selling skills (objection handling & negotiation).
  • Customer centric.
  • Attention to detail.
  • Deadline and results driven.
  • Initiative.
  • Teamwork.
  • Judgment/Problem solving.
  • Tolerance for stress.
  • Interpersonal and communication skills.
  • Influencing.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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