Customer Service Agent – Credit Card Support (3-months contract)

SUMMARY:
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POSITION INFO:

Are you passionate about delivering exceptional customer service in the banking industry? We’re looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.

Key Responsibilities:

• Handle incoming queries related to credit card services, transactions, and account details.
• Provide clear, accurate, and timely assistance to customers, ensuring their needs are met.
• Identify and resolve customer concerns effectively, maintaining high satisfaction levels.
• Follow banking protocols and compliance standards for a secure and trustworthy service experience.
• Accurately document all customer interactions in the system, maintaining thorough and up-to-date records.

Requirements:

• Minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries.
• Must have BCOM degree (finance, Investment, Economics)
• Clear ITC (no adverse credit history).
• Strong communication skills and an ability to resolve issues efficiently.
• High attention to detail and strong problem-solving skills.