Customer Service Agent (BLACKHEATH, CAPE TOWN)

Recruiter:

Quality Connect Staffing

Job Ref:

Customer Service Age..

Date posted:

Thursday, June 6, 2024

Location:

blackheath, Western Cape, South Africa

Salary:

R 18 000 to R 20 000 CTC

SUMMARY:
My client is a leading Courier Freight company that specializes in providing top-notch products/services to their valued customers. They are committed to delivering exceptional customer service and ensuring customer satisfaction at all times.

POSITION INFO:

They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town.

Job Overview:
As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.

Duties & Responsibilities

Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Assisting customers with product information, pricing, and availability
- Handling and resolving customer complaints and issues effectively and efficiently
- Processing customer orders, refunds, and exchanges
- Keeping accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer needs are met
- Providing feedback to management on customer trends and concerns

Required Skills

Customer Service

Desired Experience & Qualification

Qualifications:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and ability to think on your feet
- Ability to maintain a positive attitude and remain calm under pressure
- Proficient in Microsoft Office and CRM software
- Ability to work in a team environment and collaborate with colleagues

If you are a customer service-oriented individual who is passionate about providing exceptional service and resolving customer issues, we encourage you to apply for our Customer Service Agent position.

Package & Remuneration

R 18 000 to R 20 000 CTC

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Customer Service Agent (BLACKHEATH, CAPE TOWN)

Duties & Responsibilities

Desired Experience & Qualification

Package & Remuneration

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