Customer Service Agent - Brackenfell

SUMMARY:
Customer Service Agent - Brackenfell

POSITION INFO:

Are you an experienced professional with a passion for customer service? Join a dynamic team as a Customer Service Agent, where your skills in sales and manufacturing will shine!

Qualifications & Experience

• Grade 12 or equivalent
• 3–5 years of experience in a customer service or internal sales support role
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Email) and CRM systems
• Bilingual in English and Afrikaans
• Experience with ERP systems is essential
• Basic knowledge of export processes is an advantage
• Experience in the sales and manufacturing industry
• Ability to thrive in a fast-paced, high-pressure environment
• Strong team player who can also work independently
• Excellent analytical skills with high attention to detail
• Outstanding written and verbal communication abilities
• Capable of handling challenging situations with professionalism
• Strong numerical proficiency and technical savvy
• Exceptional organizational and time management skills

Key Duties and Responsibilities:

Sales Order Processing:

• Accurately capture sales orders within specified deadlines
• Invoice orders and ensure timely dispatch
• Process export orders, including necessary documentation

Daily Order Management:

• Follow up on production and import orders, providing feedback to customers
• Manage blanket orders and export preparations                                                                                                                                          

Customer Interactions:

• Handle walk-in customers and process quotations efficiently
• Ensure timely responses to quotation requests
• Process payments for quotations and cash sales                                                                     

Remuneration Package:

Competitive basic salary of R12,135.00

Pension plan

Voluntary medical aid options available

8am to 5pm from Monday to Thursday and 8am to 3pm on Friday