Customer Service Agent - Technical Support USA Hours - Cape Town

SUMMARY:
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POSITION INFO:

About the Role:

We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptional, personalized mobile experiences to every customer, ensuring that each interaction is delightfully transactional. We are looking for an enthusiastic and tech-savvy Customer Service Representative to join our team. You’ll be the friendly, upbeat voice that assists customers with their inquiries, resolves issues, and helps them navigate their mobile services. If you love making people smile and enjoy solving problems, this role is for you!

Key Responsibilities:

• Provide exceptional service by addressing customer inquiries and resolving issues efficiently.
• Skillfully navigate customer information systems to assist with mobile plans, technical issues, and account details.
• Maintain a cheerful, upbeat, and professional tone during all interactions. Use light, non-controversial humor to build rapport and keep conversations engaging.
• Stay updated on products, services, and promotions to provide accurate information to customers.
• Assist customers with basic technical troubleshooting, ensuring they feel supported and confident in their mobile experience.
• Ensure every interaction is “delightfully transactional,” leaving customers satisfied and valued.
• Work closely with team members, clients and supervisors to ensure seamless service delivery and provide feedback to improve the service offering.

Skills & Qualifications:

• High School Diploma or Equivalent.
• Previous experience in customer service or a call center environment is a plus.
• Tech-savvy with the ability to troubleshoot mobile services and navigate systems efficiently.
• Strong verbal and written communication skills.
• Positive, happy attitude that can turn any situation into a pleasant experience for customers.
• Problem-solving skills with attention to detail.
• Ability to thrive in a fast-paced environment.
• A good sense of humor to keep conversations light and enjoyable while maintaining professionalism.
• Willingness to work flexible hours, including weekends or holidays as needed.

What We Offer:

• Competitive salary and benefits.
• Growth opportunities within a fast-growing company.
• A fun, collaborative work environment.
• Medical Insurance.
• Transportation incentives.
• A monthly performance bonus.

Please note if you do not get any feedback within 2 weeks, please deem your application unsuccessful