Customer Service Agents - US Hours - Cape Town

SUMMARY:
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POSITION INFO:

Calling All Contact Center Agents:

We are seeking dedicated contact center agents for a night shift role in a US campaign that deals with deliveries.

Requirements:

• Experience in an international campaign (essential).
• Experience in a delivery campaign (advantageous).
• Customer-centric approach.
• Experience in Customer Service.
• Experience in Sales.
• 6-12 months of contact center experience or high-end retail experience.
• International BPO experience is advantageous.

Job Description:

• Manage time efficiently while maintaining quality objectives.
• Demonstrate active listening, disposition, kindness, empathy, enthusiasm, patience, and a commitment to adding value in each contact.
• Resolve issues on the first contact when possible and escalate assertively when necessary.
• Use common sense and critical thinking.
• Adhere to defined procedures and correctly use work tools.
• Commit to continuous improvement and timely execution of agreed-upon improvement actions.
• Comply with company and client security and confidentiality policies.
• Report any incidents or issues affecting your ability to perform your duties immediately to your supervisor.
• Report any incidents that threaten the safety of staff, clients, or the company immediately to your supervisor or management team.
• Perform any other tasks as requested by your immediate supervisor.

Competencies:

• Goal-focused
• Positive attitude
• Self-confidence
• Attention to detail
• Strong resilience