Customer Service Centre Agent

Recruiter:

Telebest

Job Ref:

2242105238

Date posted:

Saturday, October 8, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Our client has an opportunity available for a Customer Service Centre Agent.

Requirements:

Matric – essential
3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.
Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – essential.
Technical proficiency and an understanding of the products and services.

Responsibilities:

Support customer interactions across various channels.
Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.
Ensure necessary systems are updated accordingly.
Provide accurate, valid, and complete information to customers.
Ensure all Service Level Agreements are adhered to.
Take the necessary steps to drive up customer retention.
Proactively seek ways to continuously improve the customer experience.
Identify and escalate potential system and process improvements.

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