Customer Service Consultant

SUMMARY:
Our client is seeking a Customer Service Consultant to maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

POSITION INFO:
KEY RESPONSIBILITIES:

• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Key Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

• 3 years B- Degree.
• At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
• Excellent command of the English language.
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail.
• Must be focused on achieving results.
• Must be a team player.
• Must have business acumen and be able to communicate at all levels.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Must have own vehicle and valid driver’s licence.