Customer Service Consultant

SUMMARY:
A well-established manufacturing company based in Midrand is seeking a Customer Service Consultant to join their team!

POSITION INFO:
Requirements:

• Matric
• Minimum 2 years' proven customer support experience
• Strong phone contact handling skills and active listening skills
• Familiar with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively

• Open and update customer accounts by recording account information
• Address product or service issues by identifying problems, selecting solutions, expediting corrections, and ensuring resolution
• Collect and analyze customer information to prepare product or service reports
• Support team goals by achieving related results as needed
• Handle high volumes of incoming calls
• Identify and assess customer needs to ensure satisfaction
• Build lasting relationships with customers through open communication
• Meet individual and team sales targets and call handling quotas
• Resolve complaints by providing timely solutions and following up for confirmation
• Contact customers to verify account information
• Assist with opening new accounts
• Facilitate order placement, refunds, or exchanges
• Process daily orders, coordinating with departments on stock, lead times, and availability
• Attempt to retain customers considering cancellation
• Use computer technology to manage high call volumes efficiently

NB! This job is now closed. You can apply for other jobs by uploading your CV.