Customer Service Consultant

Recruiter:

Fusion Personnel

Job Ref:

JHB005145/Maris

Date posted:

Wednesday, November 13, 2024

Location:

Midrand, South Africa

Salary:

7 000 Monthly

SUMMARY:
A well-established manufacturing company based in Midrand is seeking a Customer Service Consultant to join their team!

POSITION INFO:
Requirements:

Matric
Minimum 2 years' proven customer support experience
Strong phone contact handling skills and active listening skills
Familiar with CRM systems and practices
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively

Responsibilities:

Open and update customer accounts by recording account information
Address product or service issues by identifying problems, selecting solutions, expediting corrections, and ensuring resolution
Collect and analyze customer information to prepare product or service reports
Support team goals by achieving related results as needed
Handle high volumes of incoming calls
Identify and assess customer needs to ensure satisfaction
Build lasting relationships with customers through open communication
Meet individual and team sales targets and call handling quotas
Resolve complaints by providing timely solutions and following up for confirmation
Contact customers to verify account information
Assist with opening new accounts
Facilitate order placement, refunds, or exchanges
Process daily orders, coordinating with departments on stock, lead times, and availability
Attempt to retain customers considering cancellation
Use computer technology to manage high call volumes efficiently

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