Customer Service Consultant

SUMMARY:
We are looking for a Customer Service Consultant to maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. We have a permanent role in Cape Town.

POSITION INFO:
Key Responsibilities
- Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers
- Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

Requirements
- 3 years B- Degree
- At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
- Excellent command of the English language
- Must have excellent communication and interpersonal skills.
- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- Must be highly computer literate
- Demonstrate excellent organisational skills
- Must have own vehicle and valid driver’s licence

Please call us on 0100300127

NB: Should you not hear from us within 6 weeks, please consider your application unsuccessful.