Customer Service Consultant

SUMMARY:
Our client is looking for a passionate and dedicated Customer Service Consultant to join their dynamic Sales & Service team.
This role is pivotal in maintaining excellent customer relationships, assisting Account Managers with daily tasks, and ensuring that the customers’ needs are met through effective service delivery.
You will actively resolve escalated client queries and identify opportunities for growth, contributing to the retention and expansion of defined client portfolios.

POSITION INFO:
Key Responsibilities:

• Ensuring the service offering aligns with customer needs and identifying leads across the allocated Key Account Manager portfolios.
• Resolving escalated inquiries or queries from Account Managers in a timely manner.
• Ensuring client portfolios are efficiently serviced to guarantee customer satisfaction.
• Maintaining accurate data integrity for all client portfolios.
• Assisting with the preparation and presentation of business proposals for existing and new customers.
• Maintaining close working relationships with Account Managers to identify and capitalise on business opportunities.
• Managing documentation and records in line with the customer’s document retention strategy, keeping clients informed of due dates.
• Effectively handling and resolving issues, concerns, and complaints within your portfolio or for allocated clients.

• A minimum of a 3-year B-Degree.
• At least 6 years of solid experience in Sales, Channel, and Consumer Marketing, Logistics, or Supply Chain.
• Proficiency in English, with exceptional communication and interpersonal skills.
• A keen eye for detail and a strong focus on achieving results.
• A team-oriented mindset with the ability to collaborate effectively.
• Strong business acumen, with the ability to engage with stakeholders at all levels.
• Highly computer literate with excellent organisational skills.
• Own vehicle and a valid driver’s license are required.