Customer Service - Durban

SUMMARY:
Customer Service - Durban

POSITION INFO:

Our client is seeking an Customer Service candidate with internal sales experience to join their team in Durban.

The Customer Service will be required to attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.  The positions requires to expedite and facilitates the flow of new units within the operations to ensure that products are delivered to our clients within the agreed time frame, and per quality standards.

Customer Service:

• Handling telephonic enquiries.
• Providing product information to existing and potential customers.
• Providing verbal and typed quotations to customers.
• Following up on quotations.
• Providing guidance to customers in the use/application of Products.
• Entering of sales order on the operating system.
• Compiling of documentation required for projects and tenders.
• Arranging and attending of sales events.
• Updating quote schedule on daily basis.
• Forwarding order acknowledgement to customers and sales representatives.
• Follow up on all weekly back orders and promises kept.
• Focused on reducing the slow moving stock in the branch.

Requirements:

• Excellent communication skills, proficient in the English Language Written and Oral, must be able to legibly read and write reports.
• Eagerness to learn about our products.
• Must be able to work under pressure and meet deadlines to ensure customer commitments are met
• Accurate.
• Proven track record.
• Strong motivational and interpersonal skills
  • Sales and listening skills
  • Administrations skills.
  • Reliable.