Customer Service Officer

Our client is looking for a passionate, friendly Customer Service Officer to join their dynamic Online Shop team.

Responsibilities:

• Receiving telephone calls

• Handling customer queries via email, phone calls, etc.

• Handling personal shopper duties

• Administering the online shop’s support platforms (Zendesk, Freshdesk, etc.)

• Supporting the operational team with daily administrative tasks

Key Skills:

• Fluent in Afrikaans and English; with excellent verbal and written communication skills,

• Professional telephone etiquette and good interpersonal skills,

• Ability to multitask and work under pressure,

• Computer literate,

• Neat and detail orientated,

• Team player attitude.

Qualifications:

• A completed National Senior Certificate qualification (matric / Grade 12)

• A relevant tertiary qualification

• At least two years’ experience in customer service

• An e-commerce background will be beneficial

• Available to work on weekends