Customer Service Representative

SUMMARY:
Our Client in the Manufacturing industry is seeking x2 well experienced Customer Service Representatives to join their goal-driven team in Cato Ridge.

POSITION INFO:
DUTIES:

• Establish strong trusting relationships with customers and Sales staff
• Attending to telephone calls and recording verbal orders
• Capture orders onto SAGE – received via email, reply, portals and telephone
• Attend to counter customers and order processing
• Invoicing picked orders and collating route supporting documents
• Cross border invoicing and required supporting documents
• Capturing stock exception report
• Putting together an organized accurate document pack for head office and sending on time
• Provide sales and customer support to the external sales team
• Attend to adhoc admin tasks

• Minimum 2-3 year experience in an internal customer service position
• A high school matric qualification
• Vehicle license and own vehicle
• Good understanding and working knowledge of SAGE, excel, outlook and word.
• Display a positive solutions based mindset
• Well presentable with excellent mannerisms
• Strong communications skills – written and verbal
• High EQ and self esteem
• Good Organizational and administration skills
• Strong ability to grow and develop product knowledge skills
• Good interpersonal skills and teamwork mindset
• Take care in maintaining your personal appearance
• High levels of accuracy
• Manage varied work load to ensure task are always up to date