Customer Service Representative

This is a fantastic opportunity to join a forward thinking, innovative and progressive business in the local area. This role will offer you training, development and career progression!

Responsibilities

•             To provide technical support

•             Handle supplier questions and complaints

•             Spot an opportunity to up-sell services

•             Correctly identifying products or services required

•             Answering a high number of calls

•             Handle service problems politely and efficiently

•             Understand company products and services

Personal Attributes

•             Excellent communication skills

•             Excellent computer skills

•             Customer service experience in a fast paced high volume environment not essential as training will be provided

•             Quick thinker and learner

•             Excellent telephone manner

•             Ability to deal with difficult calls effectively