Customer Service Representative (Manufacturing)

SUMMARY:
Umhlanga, Durban - We are seeking a client-friendly, performance-driven customer service representative to join our client who are leaders in label manufacturing

POSITION INFO:
As a customer service representative, you will be responsible for:

• Completing quotes timeously and according to quoting standards and supplying them to customers on time.
• Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
• Capturing and maintaining all customer information accurately.
• Using the CRM system to manage data and track orders.
• Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.
• Managing customer queries effectively and efficiently
• Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.
• Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.

• Minimum Matric
• Driver's License & Own Vehicle
• 2-3 years’ experience in internal sales/ CRM Role) (Print/Labels/Manufacturing)
• Ability to work in high pressure environment
• Positive and driven attitude
• Proficient in Excel and CRM software and intermediate computer knowledge