Customer Service Support (Westlake CapeTown)

Recruiter:

Greys Personnel

Job Ref:

DBN002305/ZC

Date posted:

Friday, April 1, 2022

Location:

Capetown, South Africa

Salary:

00

SUMMARY:
Our client has a junior position for a customer support individual.
Candidate must have the requirements as per the job spec.

This position is for Westlake in Cape Town.

JOB DESCRIPTION:

Minimum Requirements:

1 – 2 Years in a similar customer services role
Matric qualification
Clear fingerprint report
Traceable references
Computer literate

Key Competencies:

Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
Effective communicator - capable of using various forms of communication
Friendly personality with a good sense of humor and a peoples person
Adaptable, learner mind-set
Detail oriented

Key Performance Areas (including but not limited to):

Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability and relevant documentation
Liaise with the Converting Department in respect of lead times and capacity
Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
Capture sales forecast based on input from KAM and other sales team members / distributors / partners
Handling and receiving general customer enquiries or queries
Processing of;
Sample requisitions
Customer complaints, returns and credit notes
Invoices in conjunction with receipt of delivery notes
Assisting new customers with credit applications in conjunction with Finance department
Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Agent - Technical Support USA Hours - Cape Town
Location: Cape Town
Salary:
46 days ago

Customer Service Agent - Technical Support US Hours BPO - Cape Town
Location: Cape Town
Salary:
58 days ago

Customer Service Consultant
Location: Cape Town
Salary:
We are looking for a customer service Consultant to maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. We have a permanent role in Cape Town.
17 days ago

Customer Service UK Collections
Location: Cape Town
Salary:
26 days ago

German / Dutch Speaking Customer Service Agent
Location: Cape Town
Salary:
30 days ago

Customer Service Representative (German/Dutch/ Italian)
Location: Cape Town
Salary:
Do you have strong experience in customer service and have the ability to communicate in either German, Dutch or Italian? Our client who is a leader in the Media Subscription industry is looking for a self-motivated individual to join their team. This role is remote working and will involve shift work.
27 days ago

Customer Service Assistant
Location: Cape Town
Salary:
30 days ago

Spanish speaking Customer Service Agents - Cape Town -USA Hours
Location: Cape Town
Salary:
33 days ago

Graduate Customer Service Host (Fixed Term Contract)
Location: Capetown
Salary: Market related
Graduate customer service Host (Fixed Term Contract)
38 days ago

Customer Service Agents - Terminations Area
Location: Cape Town
Salary:
38 days ago

Customer Service Support (Westlake CapeTown)

Similar jobs you might be interested in:

Create a free job alert for Customer Service Support (Westlake CapeTown) in Capetown

Jobseekers

Recruiter

General