Customer Service - USA Hours Cape Town

SUMMARY:
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POSITION INFO:

Candidate
We are looking for an individual to join our operation as an agent. The basic function of this individual is to receive incoming calls and address all customer needs while adhering to company policies and procedures.
What the ideal candidate looks like:

•Previous customer support experience preferred
•Attention to detail so you may know when to escalate anomalies.
•High Energy and Engaging Personality
•Identify customers’ needs, clarify information, research every issue and provide accurate, valid and complete information by using the right tools
•Have a natural flair for making sales and a successful sales background.
•Have experience with working high end customers.
•Excellent communication skills are a MUST.
•Be humble as we sometimes get escalated for incidents that are outside of our control.
•Must be willing to work with Back Office and Chat Channels over and above the voice channel.
•Understanding of PCI Compliance
•Willing to work international hours with reliable transport as attendance is a major KPI.
•Sense of Urgency when there’s a crisis
•Build relationships and liaise with all support departments respectively.
•Able to follow communication procedures, guidelines and policies

Requirements and skills
•international Customer Service
•Neutral Accent – Non- Negotiable
•Strong communication skills – Non-Negotiable
•Typing
•Sales
•Strong active-listening skills
•Ability to display professionalism.
•Ability to multi-task
•Ability to manage time effectively.
•Ability to work with minimal supervision