Customer Service and Service Retention Administrator - Helderberg

SUMMARY:
Customer Service and Service Retention Administrator - Western Cape, Helderberg  
 
#DriveYourCareerForward with this vital support role in the Service Administration Department!

Our client, in one of the most beautiful cities in South Africa is seeking to employ a detail-orientated Customer Service/Retention Administrator with a strong customer service mindset and excellent administration skills to join this winning dealership. 

Reporting to the Service Manager, this role is responsible for managing customer service records and related administrative tasks with precision and professionalism.

Remuneration:
R 15 000 per month
Benefits: Provident Fund & Medical Aid Contributions

POSITION INFO:
Duties include

• Manage incoming calls by answering, screening, and forwarding them promptly, always maintaining a professional and friendly demeanour that reflects a strong customer service focus.
• Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months.
• Engage in customer follow-ups and prospecting activities to boost workshop workload.
• Accurately capture and update information in Evolve.
• Address customer complaints effectively, escalating to management as needed.
• Provide general administrative support.
• Maintain and organize records.
• Complete daily activity sheets.
• Assist the Receptionist with switchboard duties during lunch breaks.
• Adhere to the dress code and always maintain professional grooming.
• Execute any additional reasonable tasks as directed by management.
• Strong commitment to customer service excellence
• Professional and courteous telephone communication
• Reliability and consistency in task execution
• Assertiveness in handling various situations
• Ability to work efficiently while maintaining attention to detail and accuracy
• Self-motivated and capable of working independently
• Outstanding verbal and written communication skills
• Proficient in following both written and verbal instructions
• Well-organized with solid administrative capabilities
• Resilience under pressure, particularly with challenging customers
• Collaborative team player with good interdepartmental awareness

• Matric (Grade 12)
• Prior administration experience, preferably within a dealership environment
• PC Literate – Evolve experience
• Strong communication and interpersonal skills.
• Reside within the Helderberg, Somerset West Suburbs or nearby
• Automotive dealership experience - Preference