Customer Services and Support Agent

Recruiter:

RecruiTech

Job Ref:

DUR000237/CH

Date posted:

Friday, September 13, 2024

Location:

Durban, South Africa

Salary:

35000 Monthly

SUMMARY:
Our client, one of the largest world-renowned companies that deals with specialised cargo offering various methods of transportation modes and services globally, is looking for a Customer Relationship Manager to join their team in Durban. The successful candidate will need to be client centric and support the sales team. Understanding Clearing and Forwarding is a must. Experience within logistics having dealt with industries such as metals, bulk and raw materials will be advantageous.

POSITION INFO:
Responsibilities:

Providing excellent customer service, with customers issue being resolved first time around
Use your knowledge and brilliant communication skills to resolve a range of customer issues and queries
Build rapport with customers, get to know their individual needs and put their interests first
Excellent time management skills
Convert incoming customer service calls into leads
Building great rapport with your clients
Supporting sales team

Requirements:

Grade 12 or a NQF 4 Equivalent
Outbound / Inbound sales experience (local / international)
Minimum 6 months sales + 6 months customer service
Clearing and forwarding experience
Metals, Bulk and raw materials experience will be advantageous

Skills and attributes:

Excellent verbal communication
Soft Skills
Sales Ability (comfortable with handling objections, building rapport, needs analysis)
A solid background in targeted customer service
A driven mindset and a love for hitting targets
Attention to detail, so the conversation is correctly captured and actioned
Customer centricity
Ability to multitask
Ability to function under pressure
Ability to support a team

Do you fit this profile and have the experience required for this customer services and sales support role? Then we want your CV!

In sending your CV, you confirm that you have read and understood our POPI Policy found on our website Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise in the future, we will contact you and request your permission to submit your information.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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