Customer Support Administrator

SUMMARY:
A UK company that is passionate and innovative company dedicated to enhancing the gaming experience for our community. Specializing in travel-themed mods and content, we create immersive gameplay experiences that bring new adventures to life.

POSITION INFO:

Key Responsibilities

• Respond to Customer Inquiries: Provide prompt, friendly, and professional responses to customer emails regarding products and services.
• Offer Technical Guidance: Assist customers with installation guides, troubleshooting tips, and general product information.
• Maintain Customer Relationships: Ensure a positive experience for users by offering support with empathy and patience.
• Track & Analyze Issues: Log and monitor customer inquiries to identify common trends and areas for service improvement.
• Improve Customer Service Processes: Work collaboratively with the team to refine support workflows and enhance user experience.
• Update Documentation: Contribute to the FAQ section and help documentation based on recurring customer queries.
• Provide Insightful Feedback: Report customer feedback and insights to management to help shape future product development.

Qualifications & Skills

• Customer Service Experience: Previous experience in customer service or administrative roles preferred, ideally with UK-based experience.
• Strong Written Communication: Ability to communicate clearly and professionally in all written interactions.
• Attention to Detail: Ensure accuracy in responses and documentation updates.
• Time Management: Ability to work independently, prioritize tasks, and meet response time goals.
• Tech-Savvy: Comfortable using email, customer support platforms, and basic office software.
• Positive Attitude: Patience and professionalism when addressing customer concerns.

What We Offer

• Remote working anywhere in SA
• Opportunity to develop skills in customer support, gaming, and digital content.
• Work with a passionate, friendly team that values collaboration and creativity.
• Be part of an innovative company that enhances the gaming experience for a global community.