Customer Support Agent

Recruiter:

FOUR POINT 0

Job Ref:

JHB000098/Louis

Date posted:

Wednesday, January 22, 2025

Location:

Durban, South Africa

Salary:

R276 000.00 Annually

SUMMARY:
Electrical organisation is looking for a Customer Support Agent to join their team.

POSITION INFO:
The Customer Support Agent is responsible for delivering high-quality support services to our customers through various communication channels.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
Document all customer interactions, issues, and resolutions in the company's CRM system.
Stay updated on product information, policies, and processes to provide accurate assistance.
Communicate any significant product or service changes to customers.
Collaborate with other team members and departments to improve the overall customer experience.
Share insights and feedback with the Customer Support Manager to help refine support processes and policies.
Suggest improvements based on customer feedback and trends.

Essential Requirements:

A minimum of National Senior Certificate NQF 4 or equivalent.
2-3 years of experience in a customer support or related role.
Experience with troubleshooting and technical support will be beneficial.
Proficiency in using CRM systems and other customer support software.
Experience in Industrial Automation products will be beneficial.
An electrical or mechatronics qualification will be beneficial.

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