Customer Support Agent - Money Remittance/Cross Border Transfers

SUMMARY:
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POSITION INFO:

Job title: Customer Support Agent - Money Remittance/Cross Border Transfers

Job Summary:
We are seeking a highly motivated and customer-focused individual to join the team as a Customer Support Agent for our client's Money Remittance/Cross Border Transfers fintech company. In this role, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns, and ensuring that their transactions are processed accurately and efficiently.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat, and resolve them promptly and professionally.
• Assist customers in navigating our website and mobile application, and provide them with guidance on how to complete transactions.
• Process transactions accurately and efficiently, and ensure that all necessary documentation is in order.
• Investigate and resolve transaction-related issues, such as failed transfers, incorrect recipient information, and other errors.
• Escalate complex issues to the appropriate departments, such as the fraud prevention or compliance teams.
• Stay up-to-date with our products and services, as well as industry regulations and trends, in order to provide accurate information to customers.
• Provide feedback to management on areas for improvement, and suggest ways to enhance the customer experience.

Requirements:

• Prior experience in customer service or a similar role is preferred.
• Excellent communication skills, both verbal and written, and the ability to communicate with customers in a professional and courteous manner.
• Proficiency in using computers and technology
• Fluency in English is preferred - their customer base mostly does not have English as a first language so Shona and other African languages will be a bonus

If you are a customer-focused individual who is passionate about delivering exceptional service and resolving customer queries, we encourage you to apply for this exciting opportunity.

Salary range: R13 000 – R16 000 per month.

Location: Hermanus

Position type: Full time, permanent position based in office