Customer Support Specialist/Representative

SUMMARY:
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POSITION INFO:

Customer Support Representative

R14k - R18k

Cape Town

Excellent career opportunity with leading On-line Tech company who pride themselves on delivering exceptional service and creating a seamless experience for their customers. Reporting to the Manager you will be responsible for:

• Respond to inbound calls and initiate outbound calls to assist with daily bookings, rescheduling, or cancellations.
• Manage inbound and outbound emails, live chats, and calls to facilitate bookings, address queries, and resolve basic issues.
• Provide fundamental information about company services and booking procedures.
• Aid customers and in navigating and utilizing the app and website.
• Accurately document customer interactions, complaints, and queries for potential escalation.

Qualification's and experience:

• 2-5 years experience in a call centre environment
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Basic knowledge of customer service principles and practices.
• Familiarity with using apps and websites for service bookings is a plus.