SUMMARY:
This role is key to delivering a first-class service to our customers, from the point of sale through to onboarding and long-term account management.
POSITION INFO:
Customer Support / Account Manager
Location: Remote (Johannesburg or Cape Town)
Salary: R18,000 R23,000 per month
Working Hours: UK Hours (8AM4PM or 9AM5PM)
We are looking for a proactive and reliable Customer Support / Account Manager to join our growing team. This role is key to delivering a first-class service to our customers, from the point of sale through to onboarding and long-term account management. You will work closely with the sales team and other departments to ensure a seamless customer journey.
This is a remote position, open to candidates based in either Johannesburg or Cape Town, who can work UK hours.
Key Responsibilities:
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Manage customer accounts from the point of sale, ensuring a smooth onboarding experience.
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Act as the primary point of contact for clients, providing ongoing support and building long-term relationships.
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Work closely with the sales team to ensure a seamless handover and after-sales process.
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Monitor customer satisfaction and proactively address any concerns to ensure client retention.
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Provide support, guidance, and troubleshooting assistance to clients, helping them fully utilise our products and services.
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Collaborate with internal teams to streamline processes and enhance the customer experience.
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Maintain accurate records of client interactions and feedback to support continuous improvement.
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Meet and exceed targets related to client retention and satisfaction.
Requirements:
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Proven experience in a customer support, account management, or sales support role.
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Previous experience as an estate agent is highly desirable.
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Excellent written and verbal communication skills.
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Strong organisational skills with the ability to manage multiple clients and deadlines.
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Comfortable and confident when speaking with clients regularly.
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Tech-savvy and comfortable using various software tools.
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Able to work independently and collaboratively in a fast-paced environment.
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Knowledge of social media, website management, or design tools is a plus.
