Customer orders Administrator / Internal Sales

SUMMARY:
Customer Orders Administrator / Internal Sales

POSITION INFO:
Qualifications:

Matric
atleast 2 years experience in sales 

Requirements:

• Efficiently receive, process and invoice customer purchase orders for delivery or collection.
• Process credit notes as and when required.
• Strategically plan and schedule customer deliveries based on geographic areas and specific days by collaborating with drivers.
• Request quotations and arrange collections/ deliveries for clients who require that their orders be sent via courier.
• Verify and / update the accuracy of purchase orders, proforma invoices, and tax invoices / credit notes. This includes verifying customers' company information, pricing, stock availability, and account status.
• Proactively contact customers through phone or email to address queries and provide timely feedback to customers and/ sales representatives regarding stock-related matters, including out of stock items, ETA’s on back orders, delivery dates, and/ stock substitutes.
• Expedite orders through various departments, including finance, purchasing, warehouse, and sales.
• Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
• Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
• Assist walk-in customers with existing and new collection orders, card and/ cash payments or stock related questions they might have ensuring a positive customer experience.
• Keeping up with product and service information and updates.
• Phone existing customers that have not yet placed monthly / bi-monthly order and / to generate additional sales.
• Assist with general office administration duties, including answering telephones, filing, scanning documentation, and other clerical tasks.
• Provide support to various departments by undertaking additional tasks as and when required.
• Assist with any internal sales requests and / queries / new sales opportunities, product enquiries (Explaining and demonstrating features of products) and quotations on Evolution.
• Revive customer accounts that haven’t bought and follow up and on current database leads.
• Source new potential customers to expand current customer database. (Cold Calling)
• Understand customers' needs and identify new sales opportunities.
• Assist and strategize sales leads with external rep.