Customer service agent - 6 month contract

SUMMARY:
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POSITION INFO:

One of our well known international e-hailing clients are looking for experienced Customer service agents to join their Johannesburg team on a 6-month contract. 

Responsibilities:

• Offer and driving 5 star service to the driver partners 
• Come up with new initiatives 
• Handling time 
• Time tracking
• Review vehicle documents 
• Offer solutions to driver partners
• Troubleshooting
• Onboarding of partner drivers 

Must have:

• Matric
• No less than 4- 6 years' customer service experience, international / global campaign exposure - E-commerce / E-hailing / Logistics 
• English must be 1st language 
• Able to think outside of the box
• Solutions driven 
• Energetic
• Able to work on PowerPoint, Google docs / sheets 
• Excellent English communication
• Deadline driven
• Analytical 
• Time management
• Customer orientated 
• Clear criminal record