Customer service agent

Recruiter:

Callforce Direct

Job Ref:

1604503986

Date posted:

Wednesday, February 9, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Inbound customer service call center agent needed for Airline company

RESPONSIBILITIES:

Receive calls from customers / passengers
Deal with problems such as delays, cancellations etc
Explain processes to customers and assisting them where necessary
Work in a team and longer than normal hours (shift work)
Deal with confidential information
Communicate with customers both verbally and in writing.

REQUIREMENTS

Grade 12
One (1) to four (4) years’ experience in a Call Centre Environment
Travel or relevant qualification will be an advantage
Valid Covid-19 vaccination card
Excellent communication in English – speak, read and write
Solid computer literacy
Excellent phone etiquette
No criminal or credit record
Able to work on weekends, public holidays and flexible hours as required
Own transport would be an advantage.

SHIFTS ROTATIONAL:

07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.

PERSONAL ATTRIBUTES

Punctual
Excellent understanding or experience of delivering great customer service to a customer
High degree of patience and assertiveness
Conflict resolution skills
Immaculate time keeping
Trustworthy, professional and reliable, including dealing with confidential information
The ability to work well under pressure
Practice good time management and willingness to work longer than normal office hours
Remains focused in order to handle objections
Customer focused and service orientated.

Similar jobs you might be interested in:

Customer Service Agent
Location: Johannesburg
Salary:
customer service agentOur client, a leading company in the Optical industry, is looking for a dedicated and enthusiastic customer service agent to join their team in Sandton. The successful candidate will be responsible for providing exceptional service to customers, handling inquiries, resolving issues, and ensuring a positive experience across multiple communication channels.
12 days ago

Customer Service Agent (Onsite)
Location: Pretoria
Salary: Monthly
We are seeking an enthusiastic and self-driven customer service agent to join our team working on a UK-based campaign, focused on gifting and flower sales. As a customer agent, you will be the heart of the client’s customer experience, providing exceptional support to UK and European based customers via email, chat, and phone. You will ensure that every interaction leaves customers feeling v...
25 days ago

Customer Service Agent
Location: Centurion
Salary: 12000 Monthly
Job Title:Â customer service agent (ITC Industry)Location:Â CenturionOur client, in the telecommunications industry, is looking for a customer service agent to join their team in Centurion.The candidate must be willing to work in shifts as well as working on weekends.Duties & Responsibilities:Collaborate with different stakeholders (customers, Vendors, Employees) to ensure that customer needs ar...
18 days ago

German-Speaking Customer Service Agent
Location: Johannesburg
Salary:
54 days ago

German-Speaking Customer Service Agent
Location: Johannesburg
Salary:
71 days ago

Customer Service Consultant
Location: Pretoria
Salary:
2 days ago

Industrial Seals Customer Service Rep - OEM - Jet Park
Location: Jet Park
Salary: Negotiable
Industrial Seals customer service Rep
15 days ago

Customer Service Consultant
Location: Midrand
Salary:
customer service CONSULTANTLocation: Gauteng Contract Term: 05 May 2025 - 28 February 2026
16 days ago

TJ 15145 - IT MANAGER (NOC) & CUSTOMER SERVICE
Location: Johannesburg
Salary: R700 000 – R850 000 negotiable
IT MANAGER (NOC) & customer service
17 days ago

Customer Service Representative
Location: Johannesburg
Salary:
A client based in Kyalami, Gauteng is looking for a proactive customer service Representative to join their team. The ideal candidate should be fluent in both English and Afrikaans.
18 days ago

Customer service agent

Similar jobs you might be interested in:

Create a free job alert for Customer service agent in Johannesburg

Jobseekers

Recruiter

General