Customs Brokerage Manager

SUMMARY:
Our esteemed client, who is a globally renowned clearing and forwarding agent, seeks a Customs Product Manager to join their Durban branch based in Umhlanga.

POSITION INFO:
Are you a Customs-guru who is looking for a new challenge? This unique role seeks an individual with sound customs knowledge and experience who can grow the customs product. 

Duties:

• Staff management.
• Ensure all classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Make 20 calls per month – Retention/Sales.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.
• Audit of files in accordance to AEO.
• Follow up refunds with customs authorities.
• Management of customs system.
• Send client report requests through the available database (expo request, expo reporting).
• Provide content for customer reviews – duty/VAT,
• Be open to implementing new system changes and enhancements into your department.
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative.
• Assist supervisor and key staff with goal setting and monitoring development.

• Matric.
• 3-5 years of Customs Broker’s specific knowledge.
• Global logistics industry knowledge.
• Proven problem-solving, interpersonal, communication and leadership skills.