Debt Collection Administrator

SUMMARY:
Debt Collection Administrator will serve as the primary point of contact for debtors, clients, and visitors. This role involves handling inbound and outbound calls for debt collection purposes, providing excellent customer service, and performing essential administrative duties. The ideal candidate should be able to work efficiently under pressure while maintaining professionalism and adhering to company policies for debt collection.

POSITION INFO:
JOB TITLE: Debt Collection Administrator
AREA: Pretoria North
INDUSTRY: Debt Collection
Salary / CTC: 3 Tier basic salary for first 3 months, favourable commission split with great earning potential
Report to: Directors
Type: Permanent

Key Responsibilities:
 
Debt Collection via Call Centre:
 

• Conduct inbound and outbound calls to debtors to discuss outstanding payments.
• Negotiate payment arrangements and settlements with debtors in a professional and tactful manner.
• Ensure that all debt collection processes adhere to legal and ethical standards.
• Keep accurate and detailed records of debtor conversations, agreements, and payment plans.

• Handle general inquiries from clients, debtors, and visitors, providing prompt and accurate information.
• Address debtor concerns and complaints while maintaining a calm and professional demeanor.
• Provide information to clients regarding their debt collection progress and statuses.

• Manage administrative duties such as filing, updating debtor records, and preparing reports on collections.
• Assist with the creation and management of debtors' accounts and payment records.
• Support with the preparation of necessary documents and correspondence.

• Greet and direct visitors, clients, and debtors to appropriate departments.
• Handle incoming mail, packages, and deliveries.
• Maintain a clean and professional reception area.

• Collaborate with debt collection agents and management to ensure smooth daily operations.
• Assist with coordinating meetings, appointments, and other internal tasks.
• Adherence to Company Policies:
• Ensure all debt collection practices are in line with company guidelines and regulatory requirements.
• Stay updated on the company's products, services, and debt collection processes.

• Matric (Grade 12) or equivalent.
• Proven experience in a call centre, customer service, or administrative role.
• Previous experience in debt collection or a financial services environment is beneficial
• Knowledge of debt collection laws and regulations is advantageous.

• Excellent verbal and written communication skills.
• Strong customer service focus with the ability to remain calm under pressure.
• Strong negotiation skills and the ability to resolve disputes effectively.
• High level of administrative and organisational skills.
• Proficiency in Microsoft Office and general office software.
• Attention to detail and the ability to manage multiple tasks efficiently.
• Ability to work independently and as part of a team.
• Familiarity with debt collection software or CRM systems is an advantage.