Debt recovery Specialist

SUMMARY:
EXCITING OPPORTUNITY

POSITION INFO:

Main Purpose of the Job:

To provide support to Credit Risk Advisors and their team, in order to improve customer cashflow and minimise risk by proactively recovering any outstanding debt, using a variety of approaches and keeping the customer informed throughout the process.

Key Performance Areas

Ensure effectiveness in operations within sphere of influence

Achieve debt collection targets

Drafting of legal documents

Ensure customer satisfaction and value add to customers and BCM team

Provide timeous and accurate reports, both internal and external

Employee engagement, incorporating company values

Organisational Relationships

Accountable to: Senior / Credit Risk Advisor or Senior Debt Recovery Specialist

Accountable for: n/a

No of staff: 0

Liaises with: Internally: All staff

Externally: Clients, Attorneys, Tracing Agents

Qualifications: NQF qualification / diploma or degree will be an advantage.

Experience: One to three years’ experience in debt collection or credit control. Experience in a Legal environment is advantageous

Competencies: Basic problem solving

Dealing with pressure

Conflict handling

Resilience

Communication skills

Computer skills

Attention to Detail

Core Accountabilities and Responsibilities

Management, motivation and leadership

• Accountable for own work, own time, own delivery
• Meet required standards as per operating procedures
• Tries to exceed own performance targets
• Continuously strive to enhance individual contribution to add to team efforts
• Initiate resolution of operational problems within sphere of control
• Deliver results as per individual KPI’s
• Executes tasks timeously

Organising and Planning

• Plans have a time span of 1 day to 3 months
• Planning to include routine and non-routine tasks
• Schedule own tasks and tasks to get work done
• Maintain a diary system or schedule
• Responsible for planning of own work to ensure effective time management