Debtor Clerk

SUMMARY:
The Debtors Clerk at Morea House Hotel is responsible for managing the accounts receivable function, ensuring accurate billing, timely collection of payments, and maintaining positive client relationships. This role plays a key part in maintaining healthy cash flow and supporting the financial stability of the hotel.

POSITION INFO:

Key Responsibilities:

• Generate and issue accurate invoices to guests, corporate clients, and travel agents.
• Monitor and manage the hotel’s debtor accounts to ensure timely collection of outstanding payments.
• Follow up on overdue accounts via email and telephone in a professional manner.
• Reconcile customer accounts and resolve any discrepancies or billing queries.
• Process receipts and allocate payments to the correct debtor accounts.
• Prepare regular age analysis and debtor reports for management.
• Liaise with the reservations and front office teams to ensure billing accuracy.
• Maintain complete and accurate records of all communications and transactions.
• Assist with month-end processes and audits as required.
• Ensure compliance with the hotel's credit policies and financial procedures.

Qualifications & Experience:

• Minimum of 2–3 years’ experience in a debtors/accounts receivable role, preferably in the hospitality industry.
• Knowledge of accounting principles and debtors' processes.
• Proficiency in accounting software and Microsoft Excel (Opera, Sage, or similar systems is advantageous).
• Excellent communication and customer service skills.
• Strong attention to detail and ability to work accurately under pressure.
• Good problem-solving skills and a proactive approach to collections.
• Reliable, professional, and discreet in handling sensitive financial information.