Debtors Clerk

SUMMARY:
Our client in the Property Industry based in Port Elizabeth is currently looking to employ a Debtors Clerk.

POSITION INFO:
Requirements:

• Manage a large workload and high-stress environment.
• Accuracy, attention to detail, and being proactive – Set up reminders, due dates, and take action beforehand.
• Always remain respectful to clients and daily contacts.
• Willing to go the extra mile to get the job done.
• Quickly pick up new information, effectively communicate with tenants and landlords, and analyse info to make suggestions.
• Work under pressure, staying calm, clear-headed, and composed.
• Confidently upsell Rentsecure and the Payprop app, knowing the systems/products and presenting them effectively to clients.

• Review tenant payment history and owing amounts to make informed recommendations.
• Download the debtors report monthly and reconcile all outstanding accounts before month end. 
• Make contact with all tenants with owing balances (phone, email, SMS, calling references, WhatsApp, etc.) for active and inactive tenants.
• Update the client (Landlord) with comprehensive, detailed information and suggestions on how to move forward.
• Implement and suggest payment arrangements, set up due dates, and follow up regularly.
• Check in on due dates and take necessary action where required.
• Issue letters of demand to tenants and convey notice for expiring letters.
• Update clients (Landlords) on accounts handed over and follow up with Able Tracers on handover updates monthly.
• Check incoming payments and ensure accuracy with tenant statements at all times.
• Update payment profiles on the credit bureau.
• Check new file deals, ensuring all invoices are settled upfront.
• Compile the collection fee list to be invoiced monthly and invoice tenants.
• Perform account reconciliations and provide weekly and monthly feedback reports.
• Complete ad-hoc administrative tasks.
• After-hour standby alternated bi-weekly.