Debtors Clerk

Minimum qualification and experience:

- Previous Debtors experience advantageous.

- Knowledge of the Microsoft Office Suite.

- Syspro experience will be advantageous.

- Intermediate to strong Excel skills.

Soft Skills:

- Excellent communication and interpersonal skills.

- Analytical skills.

- Able to work in a highly pressurised environment.

- Able to report effectively to Management.

- Needs to work independently and without supervision.

- Deadline driven.

- Customer focus.

- Excellent telephone etiquette accompanied with outstanding customer service delivery.

- Ability to pay close attention to detail.

- Quick and efficient feedback.

- Positive attitude essential.

- Must be very organized and structured.

Main Duties/Key Results Areas:

- Deal with various customer requests e.g. sending invoices, statements etc.

- Attend to customer queries and ensure that it gets resolved where other departments are involved, e.g. claims from customers due to shortages, quality related issues, queries on statements, etc.

- Report on account performance.

- Being introduced to and maintaining relationships with Debtors.

- Assist with other ad-hoc tasks, analysis and projects as and when required.

- Daily/weekly/monthly reporting to manager on outstanding debtors pertaining to date and number of receipts.

- Impeccable age analysis of > 80 customers – no small credits on account, no long outstanding amounts, matching of payments 100% correct, etc.

- Management of large customer accounts and ensure that sum total of accounts is at least 75% current.

- All other tasks and related duties as expected from the employer from time to time.