Debtors Clerk

Accurate capturing of documentation (opening new customer accounts on Syspro, updating customer info, etc
Reconciling customer accounts (customer claims, requests for credit/refund, etc.)
General Administrative duties such as assisting customers with completing forms.
Smoothly statements as well as POD’s/delivery notes/credit notes per customer requests. Following up on customer payments, claims, etc.
Attend to customer queries and send feedback (recons/documents) timeously. This includes effectively resolving customer queries and investigations too.
Escalating of queries to Debtors Supervisor to assist where needed.
Effective communication with finance team members and other internal departments and external service providers/customers.
Loading of claim Trackers for Warehouse & Commercial to approve.
Accurate allocation of payments as per customer remittance advice or statement balance.
Remittance Reviews to be submitted for approval before processing of payments (where Trading Terms are applicable)
Accurate processing of Trade Expenses as per Trading term and any extra expenses deducted to the General Ledger accounts within the correct periods.
Weekly reporting on all accounts – Age Analysis together with comments and feedback.
Meeting weekly and monthly deadlines as per KPAs.
Assist the Debtors supervisor as and when required.

Key Skills
Good numerical aptitude.
Must have strong decision-making and analytic skills.
Must have clear and effective communication skills (written and verbal).
Must have effective interpersonal skills.
Must have effective time management and organizational skills, ability to handle multiple projects and meet deadlines.
Team orientated, flexible, and able to work with little to no supervision.
Attention to detail.